Privacy Policy

This Privacy Policy (“Policy”) outlines how MUCCA (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal data when you use our website or purchase our products or services. By accessing our website or using our services, you agree to the practices described in this Policy.

We are committed to safeguarding your privacy in compliance with applicable Indian laws.

We may revise this Policy from time to time. Please review this page periodically to stay updated.

Information We Collect

We may collect the following types of personal information:

Name
Contact details (email address, phone number, shipping/billing address)
Order-related details
Preferences, feedback, or communication history
Other information relevant for processing your orders or enhancing our services

Note: We do not store your credit card, debit card, or any sensitive financial information. All payments are processed securely by trusted third-party payment gateway providers.

Use of Information

We use the information we collect for purposes such as:

Processing and fulfilling your orders
Providing customer support
Sending order updates or promotional content (only if opted-in)
Improving our website, products, and services
Legal compliance and dispute resolution
Internal record keeping and business analysis

Sharing of Information

We may share your data with:

Third-party payment gateways for secure transaction processing
Courier and logistics partners for shipping and delivery
IT, marketing, and support service providers assisting in business operations
Government authorities or law enforcement, if required under applicable law

Cookies and Tracking

We use cookies to enhance your browsing experience, understand site traffic, and analyze user behavior. You can manage your cookie preferences via your browser settings.

Your Rights

You have the right to:

Access the information we hold about you
Request correction of inaccurate information
Withdraw your consent or request deletion of your data (where feasible under law)
Opt out of promotional communications at any time

To exercise these rights, email us at contactmucca@gmail.com.

Data Retention

We retain your information for as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes.

Security

We use commercially reasonable measures to protect your data. Sensitive payment data is handled securely by the respective payment gateway provider, which complies with applicable security standards (e.g., PCI-DSS).

Grievance and Contact Information

For questions, concerns, or complaints regarding your data or this Privacy Policy, please contact us:

MUCCA
Rajballavpur, Malbandi, Garhbeta,
Paschim Medinipur,
West Bengal, 721127, India
Email: contactmucca@gmail.com
Phone / WhatsApp: +91 93328 55595