MUCCA Return, Refund & Cancellation Policy

At MUCCA, we are committed to delivering high-quality anime, movie, and web series merchandise. Please read our strict return, refund, and cancellation policy carefully before placing an order.

1. Returns & Refunds

Eligibility:

Returns and refunds are only accepted if:

• The product is damaged upon delivery.

• Items are missing from the package.

Mandatory Proof:

• You must provide a clear, uncut video of the package being opened.

• Without video proof, returns or refunds will not be accepted.

Timeframe:

• Return/refund requests must be made within 24 hours of delivery.

Approval Process:

1. Contact us via WhatsApp (+91 93328 55595) or Email (contactmucca@gmail.com) with your order number and the required video proof.

2. Our team will review your request and determine if it qualifies for a return or refund.

3. If approved, a refund will be processed within 7 days.

2. Cancellations & Refund Deductions

• Before Packaging: Orders canceled before packaging will receive a full refund.

• After Packaging (Before Shipping): If an order is canceled after packaging but before shipping, packaging charges will be deducted from the refund.

• After Shipping: Once an order is shipped, cancellations are not allowed.

3. Non-Returnable & Non-Refundable Items

• Orders without proper video proof will not be eligible for a refund.

• Customized products (e.g., custom posters) cannot be returned or refunded unless they are damaged or missing from the order.

4. Contact Us

For any return, refund, or cancellation-related queries, reach out to us:

• 📩 WhatsApp: +91 93328 55595
• 📧 Email: contactmucca@gmail.com

Note: MUCCA strictly enforces this policy to maintain fairness and prevent fraudulent claims. We do not accept returns or refunds without an uncut video proof.