Shipping Policy
At MUCCA, we strive to ensure prompt and reliable delivery of all your favorite anime, movie, and web series merchandise. Please review our shipping policy below for details on processing times, shipping fees, and our cancellation/return policy.1. Order Processing
● Processing Time: Orders are processed within 2-5 business days (Monday-Saturday, excluding holidays).
● Once your order is processed, you will receive a confirmation email with a tracking number to monitor your shipment.
2. Shipping Rates & Delivery Times
We offer standard shipping within India:
● Standard Shipping (6-9 business days): ₹80 (standard fee).
● The actual shipping fee applies to all orders and is non-refundable.
3. Cancellations and Returns
● In the event of a cancellation or return, MUCCA will charge the actual shipping cost instead of the standard ₹80 fee.
● This amount will be deducted from the refund to cover shipping expenses.
4. Shipping Destinations
● We currently ship only within India.
● Please ensure your address details are accurate to avoid any delivery delays.
5. Tracking and Delivery
● After your order is shipped, you will receive a tracking number via email for monitoring purposes.
● Delivery times are estimates and may be subject to delays due to weather, holidays, or other factors outside our control.
6. Delayed or Lost Shipments
● If your order does not arrive within the expected timeframe, please contact us:
● Email: contactmucca@gmail.com
● WhatsApp: +91 93328 55595
● We will assist you in resolving any issues promptly.
Thank you for choosing MUCCA! We are committed to ensuring your merchandise reaches you safely and efficiently.
For questions or further assistance:
● Email: contactmucca@gmail.com
● WhatsApp: +91 93328 55595